jilli18 Privacy Policy

1. Introduction

jilli18 ("we," "us," or "our") operates the online casino and sports betting platform accessible at https://jilli18.org (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you" or "Player") who access or use our Platform.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you in relation to your personal data. This Policy applies to all personal information collected through the jilli18 Platform, including information collected during account registration, gameplay, deposits, withdrawals, and customer support interactions.

By creating a jilli18 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2. Information We Collect

jilli18 collects personal information that you provide directly to us, as well as information collected automatically when you use the Platform. The categories of personal information we collect include:

2.1 Information You Provide Directly:

• Identity information: full name, date of birth, nationality, and government-issued identification details;
• Contact information: email address, mobile number, and residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati);
• Account credentials: username and encrypted password;
• Financial information: payment method details (e.g., GCash account, PayMaya account, BPI, BDO, or Metrobank account details) necessary to process deposits and withdrawals;
• Communications: messages, queries, and feedback submitted to our support team.

2.2 Information Collected Automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers;
• Usage data: pages visited, games played, session duration, clickstream data, and referring URLs;
• Transaction data: deposit and withdrawal history, wagering activity, and bonus usage;
• Cookie data: as described in Section 6 of this Policy.

2.3 Information from Third Parties:

We may receive personal information about you from third-party identity verification providers, payment processors, and fraud prevention services where necessary to comply with our legal obligations or to deliver our services.

3. How We Use Your Information

jilli18 uses the personal information we collect for the following purposes:

• To create and manage your jilli18 account and verify your identity;
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, and Metrobank;
• To provide access to games, promotions, and other Platform features;
• To communicate with you regarding your account, transactions, and support requests;
• To send you promotional communications and offers where you have consented to receive them;
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• To analyze Platform usage and improve our services, user experience, and game offerings;
• To enforce our Terms & Conditions and other applicable policies;
• To support responsible gaming initiatives, including monitoring for signs of problem gambling.

4. Legal Basis for Processing

jilli18 processes your personal information on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine law:

• Contractual necessity: Processing required to perform our contract with you, including account management and transaction processing;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML and KYC obligations;
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, such as for marketing communications. You may withdraw your consent at any time by contacting our support team.

5. Sharing of Personal Information

jilli18 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary:

• Service providers: Third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable law;
• Game providers: Licensed game software providers whose games are available on the jilli18 Platform, to the extent necessary to deliver gameplay;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory requirement, including reporting obligations under Philippine AML regulations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilli18's business, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

jilli18 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Essential cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Analytics cookies: Used to collect aggregated information about how players use the Platform, helping us improve performance and user experience;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilli18 Platform.

7. Data Retention

jilli18 retains your personal information for as long as your account remains active and for such additional period as may be required to comply with our legal obligations, resolve disputes, and enforce our agreements. In particular:

• Account and identity information is retained for a minimum of five (5) years following account closure, in accordance with applicable AML and KYC regulations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Communications with our support team are retained for a minimum of two (2) years;
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter.

When personal information is no longer required, jilli18 will securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

jilli18 implements appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls limiting data access to authorized personnel only, regular security assessments and penetration testing, and secure data storage practices.

While jilli18 takes all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your jilli18 login credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Rights

Under the Data Privacy Act of 2012 and other applicable Philippine law, you have the following rights in relation to your personal information held by jilli18:

• Right to be informed: The right to be informed about how your personal information is collected and processed;
• Right of access: The right to request a copy of the personal information we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal information;
• Right to erasure: The right to request deletion of your personal information, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal information for direct marketing purposes;
• Right to data portability: The right to receive your personal information in a structured, commonly used format;
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact the jilli18 support team. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children and Minors

The jilli18 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. jilli18 does not knowingly collect personal information from individuals under the age of 21. If we become aware that personal information has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account.

If you believe that a minor has registered on the jilli18 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. Third-Party Links

The jilli18 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the jilli18 Platform. jilli18 is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

jilli18 reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Your continued use of the jilli18 Platform following the posting of any changes constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the jilli18 Data Privacy team through the following channel:

Email: [email protected] (plain text – not a clickable link)

Live Chat: Available 24/7 on the jilli18 Platform with an average response time of under 2 minutes.

We are committed to resolving any privacy-related concerns promptly and transparently.